Why the New Sign Up FREE photo book requires extra payment during order submission?

The additional or extra charges could be due to multiple factors such as:

  1. Additional pages: Default pages for Mini Softcover is set as 48 pages while your FREE voucher entitles for 36 pages. You are required to manually delete 12 pages in your project to avoid additional upgrade fees.
  2. Cover Option: Make sure the cover type is softcover as per voucher entitles.
  3. Creating a product with different product specifications from your voucher
  4. Shipping fee: Shipping Fee is excluded. May refer shipping fee at “Shipping Info”

You may check your purchase voucher specification and change it to the correct one.

How to redeem my Digi birthday gift code?

Kindly refer below step:

1. Please activate Digi code start with “DG” at https://www.pixajoy.com.sg/partner/digi_birthday .

2. Once activated, you will receive an activated voucher code. Kindly retrieve your voucher code at “My Voucher” page by logging into your Pixajoy account.

3. Apply this voucher code during order submission to offset payment.

4. If you find any extra payment, kindly please change the paper material option as according to your voucher specifications and please choose no accessory to make it a zero balance.

How to set Google Chrome as the default browser?

1. Click on the Customize and Control button on the top right side of Google Chrome.

2. Click on the “Setting” button.

3. Scroll down to look for “Default Browser” and click the “Make default” button.

4. Alternatively, it can also be set from Windows Settings by selecting Apps


5. Then, click Default apps and select Google Chrome as the default Web browser

Why my shopping cart show “Payment In Progress” time countdown and I can’t proceed to make payment?

Keep calm and relax! This is caused by payment fail or payment cancel by users before it is captured into the system. Kindly please stay calm and please wait until the 15 minutes time countdown end at the shopping cart.

Once the Payment in Process time is over, kindly please let it rest awhile and refresh your Cart page, and try to submit your project again.

How to enable / unblocking notifications?

For Google Chrome (Desktop):

  1. Click the padlock icon near the URL of the Pixajoy website.
  2. If notifications are blocked. It’ll be labelled ‘block‘ on the right side of the bell icon.
  3. To unblock, click on ‘block‘ and a drop-down list will appear.
  4. Select ‘Allow‘, close the pop-up window, and refresh your website page.

For Google Chrome (Mobile):

  1. Click the padlock icon near the URL of the Pixajoy website.
  2. If notifications are blocked. It’ll be labeled ‘blocked‘ on the right side of the bell icon.
  3. To unblock, click on ‘Site settings‘.
  4. Click on ‘Notifications’ and turn on ‘Show notifications’.
  5. Once enabled, refresh your website page.

For Mozilla Firefox:

  1. Click the icon near the URL of the Pixajoy website.
  2. If notifications are blocked, click the ‘x‘ located on the right of the ‘blocked’ label.
  3. Go to Pixajoy Notification Setting, turn on ‘Receive Notification’ and the website will prompt a notification to ask for your permission to be notified.
  4. Kindly click “Allow Notification“.

For Microsoft Edge:

  1. Click the padlock icon near the URL of the Pixajoy website.
  2. A list of menu items will appear whereby you can turn on notifications under Website Permissions.
  3. Once permissions are enabled, refresh the website page.

What are the terms to redeem the free photo book of my choice using my Pass voucher worth the intended value?

The free photo book is only applicable for one (1) photo book redemption only. If the value of the photo book ordered is below the voucher code value amount, you will not be entitled to a refund on the differences. If the photo book ordered is valued above the voucher code value amount, additional charges for the price difference are applicable.