[Offline Editor] How to Create and Submit Your Photo Book Order
1) Download the Pixajoy Offline Editor from here (You can skip this step if you have downloaded it before) 2) Select “Photo Books” to begin your project. 3) Choose your…
I received an error saying there’s an empty text box or picture box, but I can’t find it. What should I do?
This warning appears when the editor detects an empty text box or picture box in your project. You can click on the warning message, and it will take you directly…
What does (!) mean in the editor?
The “(!) Low Quality Picture” warning in the editor indicates that the image you're using has a low resolution or has been enlarged too much. This means the picture may…
[Offline Editor] How do I add multiple projects into the same cart and check out together?
Please follow these steps to add multiple projects to your cart and complete your order: 1. Select the project you want to submit from Project and click the "Open" button.…
[Mobile App] How to Create and Submit Your Photo Book Order
1. Download the Pixajoy Mobile App here: https://www.pixajoy.com.my/mobile 2. Open the Pixajoy Mobile App and tap on the “Photo Books” category. 3. Select "Imagewrap" or "Softcover" and click “Start Now”.…
How do I use the PixaPass 10% discount?
You can enjoy an additional 10% discount on all prepaid deals and product purchases from the Pixajoy website. Note: The Pixapass Premium 10% discount does not apply to the following:…
How do I redeem the RM100 cash voucher?
You will receive two (2) RM50 cash vouchers, which may be redeemed exclusively for product purchases on the Pixajoy website. Please note that only one cash voucher may be applied…
Can I redeem more than one cash voucher using my PixaPoints?
Yes, you can redeem multiple cash vouchers based on the number of PixaPoints you've accumulated.
Can I know what the mystery birthday gift is?
The gift is meant to be a surprise! You’ll only find out what it is during your birthday month, so stay tuned for the reveal then.
Can I share or transfer the subscription plan to a friend or family member?
The Pixapass membership is strictly personal and may not be shared with or transferred to any third party, including friends or family members.