The additional or extra charges could be due to multiple factors such as:
Additional pages: Default pages for Mini Softcover is set as 48 pages while your FREE voucher entitles for 36 pages. You are required to manually delete 12 pages in your project to avoid additional upgrade fees.
Cover Option: Make sure the cover type is softcover as per voucher entitles.
Creating a product with different product specifications from your voucher
Shipping fee: Shipping Fee is excluded. May refer shipping fee at “Shipping Info”
You may check your purchase voucher specification and change it to the correct one.
Keep calm and relax! This is caused by payment fail or payment cancel by users before it is captured into the system. Kindly please stay calm and please wait until the 15 minutes time countdown end at the shopping cart.
Once the Payment in Process time is over, kindly please let it rest awhile and refresh your Cart page, and try to submit your project again.
The free photo book is only applicable for one (1) photo book redemption only. If the value of the photo book ordered is below the voucher code value amount, you will not be entitled to a refund on the differences. If the photo book ordered is valued above the voucher code value amount, additional charges for the price difference are applicable.